Help Centre

Frequently Asked Questions

Everything you need to know about staying at High Point properties — check-in, policies, facilities and more.

Categories

⏰ Check-In & Times
What is the check-in time?
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Check-in time is after 12:00 noon on your day of arrival at all High Point properties.
What is the check-out time?
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Check-out time is before 12:00 noon on your day of departure.
Can I check-in early or check-out late?
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Early check-in and late check-out are available subject to room availability. Additional charges apply as follows:

Late Check-OutCharges
12:00 – 13:00₹ 149
13:00 – 14:00₹ 299
14:00 – 15:00₹ 399
15:00 – 16:00₹ 499
16:00 – 17:00₹ 599
17:00 – 18:00₹ 699
18:00 – 20:00Half Day
20:00 onwardsFull Day
Early Check-InCharges
10:00 – 12:00₹ 149
8:00 – 10:00₹ 399
6:00 – 8:00Half Day
4:00 – 6:00Full Day

Please contact us in advance to request early check-in or late check-out.

Is reception open 24 hours?
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Yes. Reception service is available 24 hours a day, 7 days a week at Hotel High Point.
📋 Policies
What languages are spoken at reception?
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Our reception staff speaks Tamil and English.
Are pets allowed?
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We are sorry, pets are not permitted at any of our properties.
Is smoking allowed?
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All rooms are strictly non-smoking. Smoking is only permitted in designated outdoor areas.
What is the cancellation policy?
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Cancellation policies vary by room type and booking channel. Please check your booking confirmation for specific terms, or contact us at 73730 48811 for assistance.
Do you accept all major credit cards?
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Yes. We accept all major credit and debit cards, UPI, net banking, and cash. All payments are processed securely.
🏨 Facilities
Is Wi-Fi available?
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Yes. High-speed Wi-Fi is available throughout Hotel High Point — in all rooms, common areas and corridors — complimentary for all guests.
Is there a restaurant at the hotel?
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Bamboo Lounge is our in-house multi-cuisine restaurant serving South Indian, North Indian and Chinese dishes. Open daily from 7:00 am to 11:00 pm. Complimentary breakfast is served from 7:30 am for all hotel guests. Room service is available from 11:00 am to 10:00 pm.
Is there a bar?
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One More Bar is our exclusive in-hotel bar serving domestic & imported spirits, cocktails and more. Open daily 11:00 am – 11:59 pm. Happy Hours: 11:00 am – 6:00 pm.
Is parking available?
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Yes. Covered car parking is available for hotel guests on the premises.
Do you have a banquet hall?
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Summit Banquet Hall accommodates up to 150 guests in a fully air-conditioned setting, with an additional Roof Garden for up to 150 guests. Available for weddings, receptions, corporate events and private celebrations. Contact us for packages and availability.
📅 Bookings & Reservations
How do I make a reservation?
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You can book directly through our website's booking engine, call us at 73730 48811, or WhatsApp us on 6381737515. Direct bookings guarantee the best available rate.
Is the rate guaranteed when booking directly?
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Yes. Booking directly through our website or calling us guarantees the best available rate — with no hidden charges or booking fees.
Can I modify my booking?
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Yes. To modify a reservation, please contact us at 73730 48811 or email reservation@hotelhighpoint.in with your booking reference.
📍 Location & Transfers
What is the nearest airport?
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Tiruchirappalli International Airport (TRZ) is approximately 6 km from Hotel High Point, about a 15–20 minute drive. We can arrange airport transfers on request.
How far is the hotel from Trichy Railway Station?
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Tiruchirappalli Junction (Railway Station) is approximately 2 km from Hotel High Point — around 10 minutes by auto or taxi.
How far is Rock Fort Temple?
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The iconic Rock Fort Temple (Ucchi Pillayar) is approximately 2.5 km from Hotel High Point — a short auto-rickshaw ride or a pleasant walk.
🏠 Serviced Apartment FAQs
What types of accommodation are available at HPSA?
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HPSA offers two room types and two apartment types: Elite Double Room (King bed, private balcony), Classic Double Room (Twin beds), Classic 2BHK Apartment (up to 6 guests, ~100 m²) and Elite 3BHK Apartment (up to 8 guests, ~140 m²).
Are the apartments fully furnished?
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Yes. All apartments are fully furnished and equipped — including kitchen facilities, modern appliances, Wi-Fi, TV, air conditioning and housekeeping service.
Is HPSA suitable for long-term stays?
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Absolutely. HPSA is specifically designed for extended stays — ideal for corporate guests on assignment, families relocating to Trichy, and anyone needing a comfortable, self-contained home away from home. Monthly rates are available on request.
Where is HPSA located?
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HPSA is located in Palpannai (Vaas Nagar), just minutes from Apollo Hospital, opposite D-Mart, and near the Trichy Bypass Road. Address: Manghalam Vaidya, Vaas Nagar, Palpannai, Trichy – 620010.
🛕 Heritage & Thaayar FAQs
How close is Heritage by High Point to Ranganathaswamy Temple?
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Heritage by High Point is located on Nelson Road, Srirangam — within easy walking distance of both Sri Ranganathaswamy Temple and Jambukeswarar Temple.
What room types are available at Heritage?
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Heritage currently offers Family Rooms — spacious 40 m² rooms with two King-size beds, accommodating up to 4 guests, with private en-suite bathroom, AC, flat-screen TV and all amenities.
Does Thaayar Homestay have a kitchen?
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Yes! Thaayar Homestay features a fully equipped kitchen with LPG cylinder and utensils — guests are welcome to cook their own meals. This is one of its most popular features for families on extended pilgrimage stays.
What room types does Thaayar Homestay offer?
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Thaayar Homestay offers two types: Luxury Room (AC room, up to 2 guests) and Premium Suite (larger, multiple beds, up to 4+ guests, kitchen access).
Is Thaayar Homestay suitable for pilgrimage stays?
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Yes — that is exactly what it was designed for. Located in the Srirangam area, it's a short walk from the world's largest Hindu temple. Spacious, affordable, and with a fully equipped kitchen, it's perfect for families making extended temple visits.

Still Have Questions?

Our team is available 24/7 — call, WhatsApp or email us and we'll get back to you right away.